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RESULT

  • 70% reduction in task handling time.​

  • Improved customer experience and satisfaction.

SOLUTION

We simplified and digitised the process to maximise efficiency and supported business process changes through a comprehensive change management plan, which included staff training through eLearning, and an intranet platform for team collaboration.​

  • Digitise Process​

  • Change Management​

  • Intranet Platform​

  • eLearning

PROBLEM

A large national Private Hospital provider looked to address inefficiencies in the patient booking process, which lead to high error rates, redundant handling of services, and frequent follow-up phone calls to obtain missing information. This inefficiency resulted in increased labour costs and a suboptimal customer experience.

Streamlining Care

MORE PROJECTS

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